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FAQ's
If you are a curious individual like me, you may already some questions. I'm here to help.
Below are some of my most commonly asked questions.
HOW DO ONLINE CONSULTATIONS WORK?
Step 1 - You will book and pay for your initial consultation through my secure online booking system.
Step 2 - You will receive a booking confirmation email with a link to your intake & consent form. These forms must be completed at least 24 hours prior to your initial consultation. You will also receive in the same email a zoom link for your consultation. Please save this email.
Step 3 - Five minutes before your consultation please be ready in a space that is free from distractions with appropriate lighting. At the time of the appointment click on the zoom link (sent in your initial email) to begin your consultation.
Step 4 - Depending on the type of consultation you have booked, we will be talking about you and your health goals from between 45 –120 minutes.
Step 5 - Within 48 hours following your appointment, you will receive a a full treatment plan that has been customised specifically for you.
Step 6 - 24-48 hours after your appointment you will receive an email with either a link to your own online ordering platform or an invoice for prescribed supplements. Once payment has been made for the supplements, they will be shipped directly to your home address.
Step 7 - You will then book your return online consultation approximately 3-4 weeks after your initial appointment.
HOW DO I PAY FOR MY CONSULTATION
All consultations required 100% prepayment. These prepayments are made on my online booking system though a secure online payment platform. If this option does not suit you, I can also arrange to send you an invoice for you to make payment
WHAT IS YOUR CANCELLATION POLICY?
Please note I require 24 hours’ notice for rescheduling and cancelling of consultations, or 30% of the consultation fee will be charged.
WHAT HAPPENS IF I AM LATE FOR MY CONSULTATION?
I understand things happen from time to time, and being late is sometimes unavoidable. I will do my best to accommodate where I can, however often there is another consultation directly after yours. In this case the time that you are late will be deducted from your overall consultation time.
SHOULD I GET TESTS COMPLETED PRIOR TO OUR FIRST CONSULTATION?
Ideally no, as during our first consultation I will identify what testing (if any) will be most appropriate for your health condition. I will also be able to educate you on the best days to complete your testing and how to prepare effectively.
Kylie xx
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